Booking an Appointment:
How do I book an appointment?
Most of our appointments are booked online via our “Book Now” link below. It has our real-time availability, and easily allows you to book, cancel, or reschedule your appointment. Please note that we can often be completely booked out a few weeks or even further for evening or weekend appointments, so please try to plan in advance. We are happy to offer the convenience of online booking but we do occasionally need to move appointments forward or backward 10 minutes if there is a conflict in the online booking time, and you will receive a text or email notification. We will contact you via phone to confirm if it is necessary to change an appointment by more than 10 minutes. If you have questions, feel free to call or email us.
BEFORE YOUR APPOINTMENT (Please Read):
Waxing and Skincare appointments: Please be aware of all medications and skincare products that you are using. Please inform your artist if you are using any of the following: Antibiotics(within the last 6 weeks), Blood thinners, frequent Tylenol, Aspirin, Ibuprofen etc, Acne medication, Retinol, Hydroquinone, Acids, Lightening agents, Anti-aging Eye Creams or Night Creams. Please understand that threading excluded, in order to receive waxing or skincare services you need to discontinue all corrective skincare products and prescription acne or anti-aging topicals (per doctor's approval) for 5-7 days prior to your service or it may have to be modified or rescheduled. Botox, filler injections, and chemical peels should be done after your waxing or skincare appointment if possible, but must be done a minimum of 2 weeks before. Please understand some medications or health conditions may make you ineligible for certain services.
Please see our Microblading & PMU page under the services tab for additional information you will need to know before determining if you are eligible to book one of those services.
Do you take walk-ins?
No, all services are by appointment only.
What is the Cancellation Policy?
Spa, Brow, and Lash appointments:
24 hours notice is required for canceling or rescheduling appointments (48 hours for Lash Sets and Permanent Makeup), as we frequently have a wait-list with other clients needing to get in.
We understand that things come up periodically, however more than one missed appointment or late cancellation in a year period will incur a 50% cancellation fee. Permanent Makeup and Lash sets will incur a fee after the first missed or late cancellation.
Appointments that are repetitively no-showed or late canceled will incur a 100% cancellation fee, and future appointments may be refused or pre-payment may be required.
Late Arrival: Please understand that all appointments are booked back to back. So if you are 10 or more minutes late, you may be asked to reschedule or wait for the next available appointment time to ensure that all clients are being respected and that your service does not run into the next client’s time.
Permanent Makeup and Lash Extension Sets: 48 hours notice is required for all Permanent Makeup and Lash Extension set appointments, or there will be a $100 fee. A credit card on file is required to book all initial Lash Sets, Ombre, Microblading or Permanent Eyeliner appointments. If a client No-Shows, they must prepay for the service in full to rebook. Due to strict safety and sanitation regulations for Permanent Makeup: Please NO CHILDREN OR GUESTS. You will be rescheduled and charged the cancellation fee.
To cancel your appointment with proper notice, click the link in your confirmation or reminder email. You can also do so by downloading the Vagaro app or going to vagaro.com/browbella > Sign In > Profile > Appointments.
What is the Children Policy?
In order to maintain our relaxing spa environment for all guests, and to ensure staff is able to focus on providing the best service possible, we ask that other arrangements be made for infants and small children during your appointment time. If you bring an infant or child to your appointment, you may be asked to reschedule and charged the cancellation fee.
Due to strict safety and sanitation regulations for Permanent Makeup: Please NO CHILDREN OR GUESTS. You will be rescheduled and charged the cancellation fee.
What is your Refund Policy?
All product sales are final. In the case of a product defect, we will be happy to replace the product. If a visible physical allergy or reaction develops after use of a product, we will provide a return for store credit.
Can I wear eye makeup/mascara that day?
We ask that you please wear NO mascara or eye makeup the day of a Lash Tint, Lash Lift, or Lash Extension service. Lashes must be *cleansed and rinsed with water* so they are free of any makeup remover, or oily residues before arriving for your appointment. For brow and skincare services you may wear normal makeup that day.
How long does my hair need to be for waxing?
NO TWEEZING! Please make sure that you have at least 3-4 full weeks of growth prior to your waxing appointment. You will need at least 1/4 inch - 1/2 inch of growth. For Bikini or Brazilian waxes, you will need to trim anything over 1/2 inch so that the hair growth is in that range.
Where are you located?
13708 County Rd 11 Burnsville, MN 55337
Visit our Contact page for a map.
I love your branding. Who did it?
Check out at kellygdesign.com. Check out superdeepcreative.com for my website and printed materials.